MERCADOS DIFERENTES: ar-AE, ar-EG, en-AE, en-US, es-MX, es-ES, en-GB,

General Terms and Conditions

Identification of the Website Owner.


This section contains information regarding the terms of access and use of this website that must be known by the user. General information about http://www.stayforlong.com, as required by Law 34/2002 on Information Society Services and Electronic Commerce.


Owner: Stayforlong, S.L.

Tax ID: B-66460536

Registered Office: Ronda Sant Pere 17, 3ro 3ra 08010 Barcelona

Email: legal@stayforlong.com

Phone: (+34) 93 000 33 48


Registration Information: Barcelona Mercantile Registry: Volume 45917, Folio 12, Sheet B-462443.

User's Responsibility


These Terms of Use and Contractual Conditions govern the use and access to the Stayforlong.com website, owned by Stayforlong, S.L. (hereinafter, Stayforlong) for registered or unregistered users (hereinafter, User or Users) on the Stayforlong platform (hereinafter, the Platform), as well as the conditions of the purchase contract between STAYFORLONG and the User during the contracting of services offered by Stayforlong through the Platform.


Access to the Platform implies knowledge and acceptance of these Conditions:

Access and Registration


To be a User of the Platform, it is essential to meet the following requirements:


Be over 18 years of age.

The User guarantees that all data related to their identity and legitimacy provided to Stayforlong in the registration forms on the Platform are true, accurate, and complete. The user also commits to keeping their data up to date. In the event that the User provides false, inaccurate, or incomplete information, or if Stayforlong considers that there are reasons to doubt its truthfulness, accuracy, and completeness, StayForLong may deny access to the present or future use of the Platform or any of its contents and/or services, as well as cancel any reservation and/or service without prior notice.


These Terms of Use and Contractual Conditions govern the use and access to the Stayforlong.com website, owned by Stayforlong, S.L. (hereinafter, Stayforlong) for registered or unregistered users (hereinafter, User or Users) on the Stayforlong platform (hereinafter, the Platform), as well as the conditions of the purchase contract between STAYFORLONG and the User during the contracting of services offered by Stayforlong through the Platform.


In the case that the user is not registered on the platform (unregistered reservation), they are still considered a user, with the same rights and obligations established in the terms of use and contractual conditions.


Stayforlong cannot guarantee the identity of users. Therefore, they are not responsible for the identity of the User registered by unregistered third parties. The User is obliged to immediately inform Stayforlong in case of theft, disclosure, or loss of their username or password, by contacting legal@stayforlong.com.

Profile


Termination of User


The User can unsubscribe from the Platform by sending an email to the address: legal@stayforlong.com. They can also unsubscribe using the "Settings" section of their profile, where the "delete account" option is provided.


User's Obligations


The User is responsible for maintaining the services and equipment necessary to navigate the Internet and access the Platform. In the event of any incident or difficulty in accessing the Platform, the User can notify Stayforlong using the email legal@stayforlong.com. Stayforlong will proceed to analyze the incident and inform the User on how to resolve the issue as soon as possible.


The User is fully responsible for accessing and using their profile, along with any other content on the Platform, in accordance with the current legislation, whether national or international, as well as the principles of good faith, ethics, best practices, and public safety. Specifically, there is a commitment to diligently comply with these General Terms of Use.


Users shall refrain from using their profile and any other Platform content for unlawful purposes or actions that are detrimental to the rights and interests of third parties, or that may in any way harm, disable, affect, or impair the Platform, its content, and services. Similarly, it is prohibited to obstruct the normal use or enjoyment of the Platform by other Users.


Stayforlong cannot be held editorially responsible and expressly states that it does not endorse any of the opinions that Users on the Platform may express. Any consequences arising from such actions are the sole responsibility of the party making the statements.


Those who fail to comply with such obligations will be responsible for any loss or damage caused. Stayforlong will not be responsible for any consequences, damage, or harm that may arise from such illegal access or use by third parties.


In general, including, among others, the User agrees to:


  • Not use the Platform for illegal or unauthorized purposes.
  • Not host, store, disclose, publish, distribute, or share any content that may imply interference or unlawful infringement in any way on the fundamental rights of third parties to their position, image, and personal and family privacy, especially if they are minors.
  • Not post in any section of the Platform, on your profile, or on another User's profile any comments or information that are illegal, racist, xenophobic, obscene, pornographic, abusive, defamatory, deceptive, fraudulent, or in any way contrary to ethical standards or public safety.
  • Not alter or modify, in whole or in part, the Platform, bypassing, disabling, or manipulating its functions or services.
  • Not infringe industrial and intellectual property rights or the rules governing the protection of personal data.
  • Not use the Platform to insult, defame, intimidate, violate one's own image, or harass other Users.
  • Not access other users' email accounts.
  • Not introduce computer viruses, faulty files, or any other computer program that may cause damage or alterations to the content or systems of Stayforlong or third parties.
  • Not send mass emails and/or spam to a plurality of people, nor send third-party email addresses without their prior consent.
  • Not conduct advertising actions for goods or services without prior consent from Stayforlong.
  • Not make false reservations with false or incorrect information, stolen or illegally obtained credit cards, or for any purpose other than staying in the hotel.
  • Any user can report another user they believe is not complying with these conditions. Similarly, all users can inform Stayforlong of any abuse or violation of these conditions by using the email legal@stayforlong.com. Stayforlong will verify this report as soon as possible and will take the appropriate measures, reserving the right to withdraw and/or suspend any User from the Platform for failing to comply with these General Terms of Use. Likewise, Stayforlong reserves the right to remove and/or suspend any message with illegal or offensive content, without the need for prior or subsequent notification.


Booking Process


The User can access the services offered by Stayforlong on the Platform by entering their data in the corresponding form on the Platform's booking server. Subsequently, the User must follow all the steps of the booking procedure established by the Platform.


Furthermore, once completed, the booking procedure on the Platform will notify the User, by email, of all relevant features of the contracted service (hotel name, exact days of stay, price breakdown, etc.). If the User does not receive a confirmation email within twenty-four hours after completing the purchase, it is the User's responsibility to confirm the transaction's approval with Stayforlong.


Stayforlong is committed to confirming the reservation to the user, and if the user requests it, Stayforlong will provide them with their hotel confirmation number as soon as it is available to Stayforlong through the service provider; for this reason, Stayforlong cannot guarantee a specific timeframe for receiving it, but it commits to fulfilling the user's request.

Price and Offer Validity


The prices of the services indicated on the Platform include Value Added Tax (VAT), in the currency specified at that time. Stayforlong SL is subject to the Special Regime for Travel Agencies in accordance with the provisions of Article 141 of Law 37/1992, of December 28, on Value Added Tax. Stayforlong will issue a simplified invoice to users who require it, as provided for in this law. This issuance will not include the breakdown of VAT due to the specifications established by the special travel agency regime.


The applicable prices are automatically published during the booking process in the final phase. In any case, the User assumes that the economic valuation of the service may vary in real-time, and it will always be communicated to the User before completing the booking process. If the final price cannot be confirmed in the last step of the booking process, Stayforlong will confirm or not the reservation with the final price within 72 hours.


The user is responsible for ensuring that they made the reservation with the correct residency, and they may provide proof if necessary, such as a residence certificate or a valid passport copy. If necessary and prior to check-in, the submission of any of these documents to Stayforlong may be required.


The prices on the platform are only valid for the markets indicated on the platform itself. Clarification: If the user is browsing the Spanish platform, the prices are only valid for the Spanish market, i.e., for individuals with Spanish nationality and/or residency. Stayforlong reserves the right not to accept bookings made on the platform for a different market than the nationality and/or residency of the customer.


Please note that it is the policy of some hotels in certain countries (e.g., Egypt, Tunisia, Morocco, or Turkey) not to allow citizens to book special rates contracted outside that country. If the customer or any member of the booking has a passport issued by one of these mentioned countries, please contact us upon receiving your voucher, as we cannot guarantee the reservation will be confirmed.


Rates are not valid for residents of the United Arab Emirates; in case of violations, the guest must pay the correct rate directly at the hotel at the time of check-in.


When you make a booking through our platform that involves offers available from Booking.com, the terms and conditions of Booking.com will apply. These terms and conditions are integrated into our terms and conditions by reference. You can review Booking.com’s terms and conditions in full by visiting the following link: https://www.booking.com/content/terms.en-gb.html

Force Majeure


We strive to ensure that all prices and other information on the website are accurate. However, despite our efforts, there may be occasions when obvious errors occur, such as the price or some other detail displayed being incorrect. We and each service provider reserve the right to modify the advertised prices at any time before confirmation. If the price is higher than the price you were quoted, we will contact you by phone or email for instructions before confirming your reservation. If we confirm and process your reservation when an obvious price or other error is made and could reasonably be recognized by you as an error, we may terminate the contract and refund any money you have paid us.


Stayforlong will not accept any responsibility or be obliged to pay any compensation of any kind in cases where the execution or prompt execution of its contractual obligations is affected or prevented by causes of "Force Majeure" during the continuation of such events and for a reasonable time thereafter.


In the event that the user initiates a chargeback due to force majeure, Stayforlong has the right to dispute any illegal chargeback. If a chargeback dispute is won, the user will no longer be entitled to a refund. They will be assigned a credit in their account for the total cost of their reservation, and this credit must be used within 8 months of the request.


Service Charges


Stayforlong does not reflect any service charges in its prices. They are not included in the booking process. Stayforlong is not responsible for the service fees applied by the accommodation facility, and it will not be responsible for payment of such fees

Tourist and Local Taxes


Prices do not include local or tourist taxes. These must be paid directly at the hotel. While Stayforlong will strive to inform the user of all service fees that may be incurred in the booking, Stayforlong is not responsible for the accommodation facility that applies a service fee, and it will not be responsible for payment of such fees.


All payments made to Stayforlong will result in the issuance of an invoice in the User's name, in accordance with the information provided during the booking process. This will be sent by email to the User only if requested in writing directly to Stayforlong at legal@stayforlong.com.


Service Booking Failure


In the event that the reservation booking service fails due to a connection failure or lack of response from any of Stayforlong's providers, Stayforlong will not generate a reservation directly, and a reservation number marked as "Pending" will be displayed.


Stayforlong will make every effort to provide the same price, conditions, and availability as shown during the booking process or to offer similar accommodation in terms of price and features. If it is not possible to book the same accommodation with the same conditions, price, and availability, Stayforlong will not be responsible in any case for guaranteeing the service or compensating the user for such service failure.


In the event of an error in the payment of the reservation or service contracted by the User using a debit or credit card, Stayforlong, solely to correct this error and not for any other commercial reason, may contact the user via their provided phone number or email to process the payment correctly.


This communication can only be for transactional purposes through any of the following communication channels: phone, contact email, mobile communication apps like WhatsApp, Telegram, etc. Stayforlong will inform in this communication that the purpose of the contact is strictly transactional and related to the failed payment of the service in question.



Payment Methods and Cancellation


Payment made by the User to Stayforlong will be made according to the rates detailed on the Platform and using one of the following payment forms according to the characteristics of the service at that time:


I. Non-refundable Rates: The total price will be paid in advance at the time of booking. Once the payment is made, this mode does not allow for cancellation, modification of the reservation, or refund of any amount.


II. Free Cancellation Fees: The total price of the service will be paid a few days before the hotel booking date indicated in the booking conditions. The User can cancel the service free of charge through the platform during the free cancellation period indicated in the booking conditions. Cancellation will not incur any cost when done through the platform. Immediately or after the free cancellation date, the User will lose the total amount of the reservation.


III. Payment at the Hotel Rates: Payment will be made directly at the hotel with which the service was contracted. This can be a prepayment at the time of booking or payment made during the check-in and check-out dates.


IV. SFL Rates: A portion of the service price is paid at the time of booking, and the rest will be paid according to the terms set out in the specific booking conditions. The User can cancel the service within the cancellation period indicated in the booking conditions but will lose the amount already paid through the platform. After the cancellation date indicated in the booking conditions, in case of cancellation, the user will lose the total amount of the reservation.


In some cases, the user will have the option to choose one or more of the above methods depending on the characteristics of the service at any given time.


In case of a "No show," the hotel reserves the right to charge the full amount of the reservation. Any refund is at the discretion of the hotel. Stayforlong is not responsible if the property rejects any refund with or without notice of a "No show."


The only accepted payment method when booking on the Platform is with VISA, MasterCard, American Express credit cards, or by bank transfer if Stayforlong accepts it.


In the event that the customer has booked a Non-Refundable rate with refund protection coverage, Stayforlong is not responsible for any refund. The user must contact the third party directly to proceed with the request. Stayforlong will not be responsible if the request is denied.


Payment Data Verification


Stayforlong reserves the right to verify the user's payment data by making a charge of between €1 and €100 at the time of booking for all types of reservations and rates, including hotel payment or post-payment rates. This charge will be refunded by Stayforlong within a period of between 1 and 15 days.


Chargeback


In order to provide better service to the user in case of any incident, the user agrees to contact Stayforlong through any available means before taking any legal action or through their bank. Stayforlong commits to resolving the user's issue within a maximum of 30 days.


In the event that the user initiates a chargeback, Stayforlong has the right to open a dispute for an illegal chargeback. In the event that Stayforlong wins the chargeback dispute, the user will not be entitled to a refund.



Complaints


If you have not yet traveled and have a pre-travel request or complaint, please contact our customer service department. You will find contact details on your voucher.


If you have already traveled and have a complaint, please provide all the details and supporting evidence within 21 days from the date of departure. Stayforlong and its providers/partners have the right to reject a complaint after 21 days from the date of departure, including complaints submitted without justification.



Cancellation by the Customer


In the event of cancellation by the customer within the free cancellation period, Stayforlong will proceed to cancel the service free of charge as long as the cancellation is made through the platform.


In case of cancellation outside the free cancellation period, the reservation becomes non-refundable, and the user will be penalized with the total amount.


Stayforlong reserves the right to cancel any reservation if the user does not provide the information requested by Stayforlong, if the user does not respond to Stayforlong's communications regarding such data, or if the user has provided false or incorrect information. Details that Stayforlong may request from the user include information about their identity, nationality (copy of valid passport), payment, or contact information.



Service Canceled by the Hotel


If for any reason the hotel cannot provide the User with the service booked through Stayforlong, the hotel will be solely responsible for offering the User an alternative of equal or superior value to the original service. Alternatively, the User may choose a refund of the total amounts paid to Stayforlong.


Stayforlong will not be held responsible in case the hotel cancels users' reservations for any of the following reasons, among others: Fraud, guest misconduct, hidden group bookings, failure to disclose necessary information for verification, such as residence, nationality (copy of valid passport), and/or flight information.



Cancellation by Stayforlong


Stayforlong reserves the right to cancel any reservation if the user does not provide the information requested by Stayforlong, if the user does not respond to Stayforlong's communications regarding such data, or if the user has provided false or incorrect information. Details that Stayforlong may request from the user include information about their identity, nationality, payment, or contact information.


Stayforlong uses various means to detect credit card fraud and reserves the right to cancel or not make any suspicious credit card bookings unilaterally and without informing the user. Stayforlong will make every effort to contact the user in case of suspected fraud, but if communication is not possible, it reserves the right to cancel the reservation and not provide the service.


Stayforlong reserves the right to refuse services to detrimental customers. Stayforlong will not tolerate any form of abuse.



False or Fraudulent Bookings:


Stayforlong reserves the right to cancel any reservation if fraudulent activity is detected without prior notice. If your reservation or account shows signs of fraud, abuse, or suspicious activity, Stayforlong may cancel any reservation associated with your name, email address, or account and close any associated


Refunds


All valid refunds according to the terms will always be executed through Stayforlong. In some cases, the user receives the refund from the hotel or the supplier of the charge directly on the credit card used.


No-show policy


In the event of a no-show, the hotel reserves the right to charge the full amount of the reservation. Stayforlong will not be liable if the hotel refuses to offer any refund or compensation as a result. In case of cancellation or partial cancellation of a reservation, applicable third party suppliers may impose charges; please refer to the Rules and Restrictions notified in the booking process for more details.


Responsibility for Content


Stayforlong is not obligated to control and does not control how Users employ the Platform. Therefore, it does not guarantee that Users will use the Platform in accordance with the provisions of these Terms, nor that they will use it diligently and/or cautiously. Stayforlong is not obligated to verify, and it does not verify, the identity of Users or the accuracy, validity, completeness, and/or authenticity of the data provided.


Stayforlong excludes any liability for damages of any kind that may result from the illegal use of the Platform by Users or that may result from the lack of accuracy, validity, completeness, and/or authenticity of the information that Users provide to other Users about themselves. In particular, although not exclusively, it also excludes any damages that may result from the impersonation of a third party's identity by a User in any form of communication carried out using the Platform.


Notwithstanding the above, Stayforlong reserves the right to limit access to the Platform for certain Users, either in whole or in part, as well as to cancel, suspend, block, or delete certain types of content, using appropriate technological tools for this purpose, if it has effective knowledge that the activity or information stored is illegal or damages the property or rights of a third party. In this regard, Stayforlong may set up the necessary filters to prevent illicit or harmful content from being disseminated on the network through this service.


Stayforlong is not responsible for damages that may result from a User impersonating a third party's identity.



Stayforlong's Responsibility


The descriptions of hotels and services offered by the Platform are based on information and documentation provided by Stayforlong's providers, so Stayforlong is not responsible for possible inaccuracies in these descriptions.


Stayforlong does not manage or take responsibility for possible overbooking of hotel reservations (see the cancellation section of the hotel).


Stayforlong does not manage or take responsibility for content posted by Users through the Platform; it is only responsible for the legal adaptation of such content.


Under no circumstances is Stayforlong responsible for service interruptions, connection errors, lack of availability, deficiencies in internet access, internet network interruptions, or any other reason beyond its control.


Stayforlong is not responsible for security errors that may occur or for any potential damage to the user's computer system (hardware and software), any files, or documents stored on it, as a result of:


The presence of a virus in the user's computer system or mobile device used to connect to the Platform's services and content.

Browser malfunctions.

The use of outdated versions of browsers.



Failure in Booking Service:


In the event that the booking service fails due to a connection failure or a lack of response from any of Stayforlong's providers, Stayforlong will not generate a reservation directly, and a reservation number marked "Pending" will be displayed.


Stayforlong will make every effort, using all available means, to offer the same price, conditions, and availability that were displayed during the booking process, or to offer similar accommodation in terms of price and features. If it is not possible to book the same accommodation with the same conditions, price, and availability, Stayforlong will not be responsible in any case for guaranteeing the service or compensating the user for the service failure.


In the event of an error in the payment of the reservation or service contracted by debit or credit card, Stayforlong, solely for the purpose of rectifying this error and not for any other commercial reason, may contact the user using their contact phone number or email to process the payment correctly.


This communication may only be for transactional purposes through any of the following communication means: phone, contact email, mobile communication applications such as WhatsApp, Telegram, etc. Stayforlong will inform in this communication that the purpose of the contact is purely transactional and related to the failed payment of the service in question.

Terms for Discount Vouchers, Vouchers Granted during COVID-19, Confirmation Errors, or Any Refunds Resulting in a Voucher (also called "StayWallet")


Stayforlong offers promotions through discount vouchers to be used by registered platform users, as well as new registered users, by applying credits to the user's account.


The discount vouchers will be subject to the following conditions:


-You cannot use more than one discount voucher at the same time, whether it's a Stayforlong voucher or third-party promotion vouchers. Discount vouchers are not considered cumulative.

-Credit cannot be transferred between different user accounts registered on the platform.

-Credit is only applicable to prices allowed by the Platform.

-The credit will be applied automatically by the platform to prices that accept promotions.

-Vouchers are not valid when issued through third-party affiliate campaigns such as cashback services.

-In any case, Stayforlong reserves the right to modify or cancel the validity of a voucher at any time.

-Lastly, and in any case, all vouchers will have an expiration date of 100% of the voucher or StayWallet amount of two years from the date of issuance to the customer.

-Right of Withdrawal


Right of Withdrawal


The user understands and accepts that once the services offered by Stayforlong through the platform are contracted, the execution of the service begins. These services are in accordance with Article 103(a) of Royal Legislative Decree 1/2007 of November 16, which approves the revised text of the General Consumer and User Protection Law, and the user waives any possibility of exercising their right of withdrawal. However, the user should take note of the different payment methods to learn about the cancellation options for the contracted services (see the payment methods and cancellations section).



Update and Modification of the Platform


Stayforlong may modify these terms and conditions at any time. The new conditions will take effect automatically at the time of their publication.


Likewise, Stayforlong reserves the right to make updates, modifications, or cancellations of the information contained on its platform, its configuration, and presentation, as well as the access conditions, at any time and without prior notice, without being responsible for such changes.


The original version of these terms and conditions in Spanish has been translated into other languages. The translated version is a courtesy and unofficial. Therefore, no rights can be derived from the translation. In case of disputes over the content or interpretation of the terms and conditions, as well as in case of conflicts, contradictions, or discrepancies between the Spanish version and the versions in other languages, the Spanish version of these terms prevails and is conclusive to the extent permitted by law. You can consult the Spanish version on our website (by selecting the language) or request it in writing from us. You can also refer to the English version of the terms and conditions for languages not provided.



Intellectual Property


Stayforlong is the owner or, in some cases, has a license from third parties for the intellectual and industrial property rights covering the texts, photographs, graphic design, navigation structure, writing, appearance, and features of all the platform's functionalities. Consequently, Stayforlong retains the exclusive rights to use them in any form. In particular, it has the rights of reproduction, distribution, public communication, and transformation, in accordance with Spanish legislation on intellectual and industrial property rights.


The user's authorization to access the platform does not imply waiving, transferring, licensing, or assigning all or part of the intellectual or industrial property rights owned by Stayforlong.


It is not allowed to delete, evade, or manipulate the content of the Stayforlong platform in any way. It is also prohibited to modify, copy, reuse, exploit, reproduce, publicly communicate, make secondary or subsequent publications, upload files, send by mail, transmit, use, process, or distribute in any way all or part of the contents included on the Stayforlong platform for public or commercial purposes without the express and written authorization of Stayforlong or, where applicable, the rights holder concerned.


The user who shares any type of content through the platform grants Stayforlong a non-exclusive, free, worldwide license limited to the reproduction and public communication of such content through the provision of the platform's services while the user is a part of it.


Data Protection


For the purposes of the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data, the personal data of users registered on the Platform are protected by the Organic Law on Data Protection of a Personal Nature 15/1999 (LOPD) and other related Data Protection regulations. In compliance with this, the personal data processed on the platform will be kept in a private file registered with the Spanish Data Protection Agency, for the purpose of handling inquiries, managing our services, or sending information about our services and promotions, provided that the User has authorized such use.


The data controller is Stayforlong, SL, located at Ronda Sant Pere 17 3º 4ª, 08010, Barcelona. Users can exercise their rights of access, rectification, cancellation, and opposition to data, by sending a written and signed request to the same address, including their name, surname, copy of their identification document (identification number), and the address with the requested action, so that confirmation of the action taken in accordance with the request made can be sent to them.


In any case, Stayforlong guarantees the confidentiality and security of personal data, having adopted the legally required security measures, which reasonably allow for the protection of personal data and the prevention of their loss, misuse, alteration, processing, or unauthorized access.


Severability


If any clause of these Terms is declared null and void, it will be considered not to be established. This declaration of nullity will not invalidate the rest of the Agreement, which will maintain its validity and effectiveness between the Parties.


If any provision included in these terms and conditions is or becomes invalid or unenforceable, you will still be bound by the other provisions described. If this occurs, the invalid provision must be enforced to the maximum extent permitted by applicable law, and to the extent possible, an effect similar to that of the invalid or unenforceable provisions, in accordance with their content and purpose, will be accepted.



Various


To the extent permitted by law, these terms and conditions and the provision of our services shall be governed by and construed in accordance with Spanish law. Any dispute arising out of these terms and conditions or our services will be considered only by the competent authorities of Barcelona, Spain.



If any provision of these terms and conditions is or becomes invalid or unenforceable, you will still be bound by the other provisions described. If this occurs, the invalid provision must be enforced to the maximum extent permitted by applicable law, and to the extent possible, a similar effect to the invalid or non-binding provisions will be accepted, in accordance with the content and purpose of these Terms and Conditions.


Applicable Law, Dispute Resolution, and Competent Jurisdiction


The parties expressly agree that this contract will be governed by and interpreted, in all its terms and conditions, in accordance with the current Spanish legislation.


The parties expressly submit, for any issues or disagreements that may arise due to the interpretation, compliance, and execution of this contract, to the jurisdiction and competence of the Courts and Tribunals corresponding to the User's domicile.


Likewise, in accordance with Regulation (EU) 524/2013 applicable throughout the European Union, StayforLong makes available to Platform users the following link: http://ec.europa.eu/ consumers/odr/


Through this link, users of the Platform can access the European Online Dispute Resolution platform (ODR). In the event that the user has had a problem with a purchase or the provision of an online service, they can use this means to file any claims related to such purchase or provision of services, as well as opt for the extrajudicial resolution of the dispute that has arisen.


To file claims regarding the use of our services, you can contact us by mail at the email or physical address indicated in the "Identification" section, committing ourselves to always seek a friendly resolution of the conflict.


Disclaimer


Stayforlong provides an intermediary service for booking hotels and other accommodations. Therefore, it is not responsible under any circumstances for the service offered in these establishments. Stayforlong acts as a mere intermediary for contracting the service and does not assume the risk or liability for any of the services offered. In any case, Stayforlong will not be liable for failures in the accommodation service, incorrect information about the accommodation, damage caused by the accommodation itself, or any events that occur in the accommodation booked through Stayforlong.


Claims

Stayforlong will make every effort to resolve all complaints. However, if a final response is not satisfactory, you have the right to proceed to file a complaint with the European Parliament's complaints office: https://www.europarl.europa.eu/ about-parliament/en


Reservation of Activities on GetYourGuide – Stayforlong


The reservation of activities is made under the acceptance of GetYourGuide's general terms and conditions: https://www.getyourguide.com/ terms_of_business


DEFINITIONS AND INTERPRETATIONS


"GetYourGuide": GetYourGuide is a partner of Stayforlong and provides a service through which Stayforlong's customers can view and book various travel services, including tours, attractions, and other tourist activities.


"Stayforlong Customer": Users who have a reservation with Stayforlong or have interacted with the Stayforlong website and are subscribed to Marketing Communications.


"Provider": refers to the provider that makes Activities available for booking through the GetYourGuide service.


"GetYourGuide – Stayforlong Website": It is the home page where users will be redirected from Stayforlong communications and where they can book GetYourGuide activities. The link will change depending on the user's market, but you can access it here: https://www.getyourguide.com/ ?partner_id=G34FJ9W


TERMS AND CONDITIONS


Customer Service: GetYourGuide will handle all customer service-related issues and questions regarding the Service through its Help Center (https://www.getyourguide.com/ contact/?referrer _source=site_header) or through GetYourGuide's communication channels: email, phone number, and WhatsApp information within the Help Center.


If a booking is made by a Stayforlong Customer or on behalf of a Stayforlong Customer by a travel agency, GetYourGuide and the Provider will be solely responsible for transmitting the relevant booking details to the Stayforlong Customer. Only GetYourGuide and/or the Provider shall (i) send the subsequent confirmation (by email) to the Stayforlong Customer, and (ii) manage the relationship with the Stayforlong Customer until the completion of the Activity.


Relationship with Providers: Stayforlong has no contact with GetYourGuide Providers. Communication is exclusively between GetYourGuide and Providers and Stayforlong Customers with GetYourGuide's Customer Support team.


Payment: GetYourGuide is the registered merchant. All transactions will take place on the GetYourGuide – Stayforlong website and will be carried out exclusively through GetYourGuide's payment providers. In the event of any issues or questions regarding payment, the Stayforlong Customer should contact GetYourGuide's customer support team through their Help Center.

Activity Booking with CARNECT – Stayforlong

DEFINITIONS AND INTERPRETATIONS

"CARNECT": CARNECT, a Stayforlong partner, acts as an agent for online car rental providers, facilitating the booking of these services for Stayforlong customers.

"Stayforlong Customer": Users who have a reservation with Stayforlong or have interacted with its website and are subscribed to Marketing Communications. Customers who book through CARNECT's "White Label" model are considered Stayforlong customers.

"Provider": The car rental provider who contracts directly with the Customer.

"CARNECT – Stayforlong Website": A specific website generated, hosted, and maintained by CARNECT for Stayforlong, where users can book car rental activities.


TERMS AND CONDITIONS

Customer Service: CARNECT will handle all service-related issues and questions, offering pre- and post-travel support (claims management) in Spanish and English, and direct contact with the Customer. If a booking is made by a Stayforlong customer, CARNECT and the Provider will be solely responsible for the booking details and for managing the relationship with the Customer until the completion of the Activity.

Relationship with Providers: Stayforlong has no contact with CARNECT's Providers. Communication is exclusively between CARNECT and the Providers, and Stayforlong Customers with CARNECT's Customer Service team.

Payment: CARNECT is the merchant of record for car rentals. All transactions will be conducted on the CARNECT – Stayforlong website through its payment providers. Any payment issues or questions must be communicated to CARNECT's customer service team.

Activity Booking with HolidayTaxis - Stayforlong

This document outlines the terms and conditions governing the relationship between Holiday Taxis Group Limited ("Holiday Taxis") and Stayforlong, S.L. ("Sub-agent") concerning the sale of transfer services to customers.

DEFINITIONS AND INTERPRETATIONS

Holiday Taxis: Holiday Taxis Group Limited (registered in England and Wales under number 04391036) acts as a disclosed agent for online transfer service providers, facilitating the booking of these services for customers.

Customer: Refers to the person(s) acquiring any transfer service(s) or on whose behalf such service(s) are acquired.

Stayforlong Customer: Users who have a reservation with Stayforlong or have interacted with its website and are subscribed to Marketing Communications. Customers who book transfer services through Holiday Taxis' "White Label" model are considered Stayforlong customers.

Provider(s): The third party or parties who provide the transfer services to the Customer(s). The booking contract is established directly between the Provider and the Customer.


TERMS AND CONDITIONS

Customer Service: Holiday Taxis will manage inquiries and issues for bookings made through its system, offering pre- and post-travel support (claims management). If a booking is made by a Customer, Holiday Taxis and the Provider will be solely responsible for the booking details and for managing the relationship with the Customer until the completion of the transfer services. Holiday Taxis' liability is limited to claims arising solely as a result of its negligence. The Sub-agent must ensure that the Customer is referred to the applicable booking conditions of the Provider(s) and Holiday Taxis before confirming any booking.

Relationship with Providers: Holiday Taxis acts as an agent on behalf of external providers offering transfer services worldwide. As a Sub-agent, Stayforlong introduces Customers to the Holiday Taxis website for the sale of these transfer services. It's important to note that Stayforlong does not maintain direct contact with Holiday Taxis' Providers. Any communication with Providers, as well as inquiries from Stayforlong Customers regarding their transfer bookings, will be handled exclusively by Holiday Taxis' Customer Service team.

Payment: Holiday Taxis is the booking agent for transfer services. All booking-related transactions will be managed through the Holiday Taxis website. Any payment issues or questions from the Customer must be communicated to Holiday Taxis' customer service team.


LEGAL TERMS AND CONDITIONS

TERMS AND CONDITIONS FOR PARTICIPATION IN THE PROMOTION

"BLACK PASSPORT 2023 PRIZE DRAW"


STAYFORLONG, S.L., with registered office at Ronda St. Pere, 17, Barcelona 08010, and with Tax Identification Code B-66460536 (hereinafter "STAYFORLONG" or “ORGANIZER”), will carry out a Promotion called "Black Passport" (hereinafter "the PROMOTION") and which will be carried out in accordance with the provisions of these terms and conditions.


1.- Territorial and temporal scope of the promotion.

1.1 The PROMOTION will take place within the territories in which the company operates: United Kingdom, Ireland, South Africa, United States, Canada, Australia, Denmark, Germany, Austria, Switzerland, Greece, Spain, Finland, France, Belgium, Netherlands, Norway, Romania, Portugal, Poland, Slovakia, Sweden and Turkey.

1.2. The PROMOTIONAL PERIOD shall be from 10:00 a.m. on 06 November 2023 until 19 November 2023 at 23:59 p.m.

1.3. The PARTICIPATION PERIOD shall be from 10:00 a.m. on 06 November 2023 until 19 November 2023 at 23:59 a.m.


2.- Participation.

2.1. Any natural person over 18 years of age (hereinafter, the "Participant(s)" or "User(s)") will be entitled to participate in the Promotion:

2.1.1 Make a holiday accommodation booking on the STAYFORLONG website, for a minimum of 3 nights, in the accommodation and destination of their choice.

2.1.2 Arrive on the STAYFORLONG website via the campaign specific landing page: www.stayforlong.com/landings/black-friday

2.1.3 Are not STAYFORLONG employees or their first degree relatives.

STAYFORLONG reserves the right to ask participants for a document proving their age.

2.2. In the event that any of the persons excluded from participation is a winner, he/she will lose his/her right to obtain the prize, and the prize will be awarded to the next person who meets the valid conditions of participation from among the designated substitutes.


3. Rules of the Promotion.

3.1. All participants who meet the requirements set out in base 2.1. will be entitled to participate in the promotion.

In order to participate in the promotion, the PARTICIPANT must access the landing page www.stayforlong.com/landings/black-friday created for this Promotion, within the Participation period described in point 1.3, and then visit the STAYFORLONG website to finalize the purchase in accordance with the conditions stipulated in base 2.1.  

At the time of confirmation of the purchase, participants must accept the Terms and Conditions contained in the legal bases of the PROMOTION.

3.2. Once the Participation Period has ended, 1 winner will be determined from among all the participants who have fulfilled the requirements of the PROMOTION by means of a draw on the APP SORTEOS platform (https://app-sorteos.com/es/apps/sorteados) to be held on 28 November 2023.

3.3. In the same way, (2) substitutes will be designated in the event that it is impossible to deliver the prize to the winners chosen in the first instance.

3.4. Participation in the promotion implies express and unreserved acceptance of these terms and conditions.


4. Prizes and Fiscality.

4.1. The Prize for the Winner shall consist of:

4.1.1. A Staywallet credit voucher (hereinafter "THE VOUCHER"), (STAYFORLONG specific credit that can only be used on its online platform) of €3,000 (three thousand Euros) or the equivalent exchange rate at the time of the draw in the market currency in which the Winner made the booking. 

4.1.2. An NFT with the STAYFORLONG Black Passport campaign design. NFTs or Non Fungible Tokens (NFTs) are unambiguous representations of assets, both digital and physical, on the blockchain network. They use the same technology as cryptocurrencies, but unlike cryptocurrencies, they cannot be divided or exchanged with each other, but they can be bought and sold.

Terms and conditions:

  • THE VOUCHER will be awarded to the winner after the draw and will be valid for 1 year from the date of the draw (28 November 2023) to be used for one or several bookings on the STAYFORLONG website.
  • THE VOUCHER can be used for one or several bookings, in the accommodation and destination of the winner's choice.
  • THE VOUCHER will be given in the currency of the market in which the winner made the booking that enabled him/her to participate in the draw and can only be used for payments with Staywallet credit in that currency.
  • The Staywallet VOUCHER will be issued to the winner at the email address used to make the booking. The winner must have a STAYFORLONG account created and confirmed in order to receive and make use of this prize.
  • STAYFORLONG will provide a step-by-step tutorial on how to create a wallet within the blockchain network so that the winner can receive the NFT in his/her account free of charge. If the winner does not accept the prize in NFT or does not respond to STAYFORLONG's instructions within 2 (two) weeks of contact, the prize in NFT will be forfeited and STAYFORLONG will remain the owner of the prize.


4.2. Prizes awarded as a result of participation in games, raffles or random combinations, whether or not linked to the offer, promotion or sale of certain goods, products or services, may be subject to Personal Income Tax. The winner is responsible for knowing the tax implications of receiving the prize. 

In accordance with current regulations*, when the value of the prize exceeds €300, the ORGANIZER will make the corresponding withholding or payment on account on behalf of the winner.


*Law 35/2006 of 28 November, Chapter II, Section 4, which regulates Capital Gains and Losses, and Articles 74 to 76 of the Personal Income Tax Regulations, approved by Royal Decree 439/2007, which regulates the income subject to withholding or payment on account and those obliged to practice them, specifically Article 75.3.f) of the Personal Income Tax Regulations, approved by Royal Decree 439/2007.

In order for the prize to be delivered by the ORGANIZER, the winner may be previously required to sign a letter of acceptance of the prize, authorizing the ORGANIZER to make the corresponding withholding and payment on account on his/her behalf, as required by the legal provisions in force. 

For this purpose, the winner must provide to the ORGANIZER, within a maximum period of 3 calendar days from the time he/she is required to do so, all personal and tax data requested by the ORGANIZER, as well as a photocopy of the ID card, so that the ORGANIZER can carry out the payment of this withholding, otherwise, it will be understood that he/she renounces the prize.


6.- Communication of the winner.

6.1 The ORGANIZER shall communicate to the winner within __2__ working days following the date of the draw, their status as the winner of the promotion. The communication will be carried out by the means of contact that the ORGANIZER is recorded in the registration of participation, with the participants consenting that email is the preferred means of communication with the ORGANIZER, therefore, it is fully valid and effective. Therefore, the User must ensure the availability of this means of communication. In this regard, they may not justify their lack of response in the absence of access to their email account. Nor will they be able to object to the non-receipt of the e-mail, when the sender of the e-mail is aware that it has been properly sent with acknowledgement of delivery of the same.

In the event that the winner is not contacted or refuses the prize, the prize will be passed on to the first alternate, and so on, until the number of reserves has been exhausted.


6.2 Once the winner has been contacted, he/she will be asked to provide all the information necessary for the delivery of the prize, such as the original receipt or receipt of purchase, copy of the user's identification document, residence, document of acceptance of the prize, and those that may be considered necessary for the appropriate checks.

In turn, the winner must accept in writing by replying to the email marketing@stayforlong.com that has been sent to him/her and proceed to send or submit the documentation through the means indicated by the ORGANIZER, within THREE (3) working days following notification of the prize. In the event of not receiving the written acceptance, nor the documentation and information requested within this period, it will be understood that the winner waives the prize, and the ORGANIZER may deliver the same to the first alternate, with whom the same procedure will be followed, and so on in the event that each reserve does not comply with the provisions of these rules.


6.3 Acceptance of the prize must be pure and simple, in writing and in the conditions and form set out in these rules. Any action or communication of waiver of the prize by the winner shall not entitle him/her to any right of indemnification or compensation.


6.4. Accepted the Prize in accordance with the above, the ORGANIZER shall contact the winner within 72 working hours from the date of receipt of the communication of the express acceptance in order to inform the winner of the steps to follow for the delivery of the prize.


6.5. If it has not been possible to contact the winner or, where appropriate, the corresponding alternate within the period established in paragraph 6.1.


6.6. The winners may renounce the prize, but in no case may exchange it for another prize or for the amount in cash.


7.- Reservations and limitations.

7.1. The ORGANIZER is exonerated from any liability in case of any error in the data provided by the participants themselves that would prevent their identification.


7.2. It shall be understood, by way of example, but not limited to, that abuse or fraud occurs when a participant fills out the form using a false identity or identities of third parties without their consent.


7.3. The ORGANIZER is not responsible for possible losses, damage, delays or any other circumstance attributable to third parties that may affect participation in this PROMOTION.


7.4. The ORGANIZER is not responsible for any inappropriate or offensive content that users at their own risk may have made in any support of the Promotion.


7.5. The discovery of any of these circumstances during the PROMOTION will result in automatic disqualification and the prohibition to participate in the PROMOTION, as well as the loss of the prize if it has been awarded. In order to be able to receive the prize, the winner or, where applicable, the reserves, should they have to be used, must meet all the requirements established in these Rules, in particular they must prove that they are of legal age and legal residence.


7.6. The awarding of the Prize is personal and non-transferable, unless prior authorization by the ORGANIZER only. 


7.7. The indication of the winner's personal data shall be mandatory for the management of the Prize. Any false communication of personal data shall entitle the ORGANIZERs of this PROMOTION to disqualify the winner and be able to dispose of the corresponding prize.


7.8. The ORGANIZER informs that it does not perform checks on the veracity of the data, so it will be taken into account, in each case, the data entered by the participant, whether true or not, and shall not be liable for the consequences of such falsehoods or inaccuracies.


7.9. The ORGANIZER reserves the right to make changes that result in the success of the PROMOTION when there is just cause or reasons of force majeure that prevent it from being carried out in the manner set out in these rules.


8.- Consent, Image Rights and Commercial Communications.

8.1. By participating in the Promotion, Participants declare and consent to: (i) accept these Terms and Conditions; (ii) meet all the necessary requirements for the purposes set forth herein; (iii) that the information and/or data provided within the framework of the Promotion are true and accurate; (iv) have all the necessary authorizations and licenses in writing, as provided in these Rules, and/or be holders of all rights (including, without limitation, the rights of intellectual or industrial property, honor, personal and family privacy and self-image or any other nature), and THE ORGANIZER may publish the image and name of the person who has won the Promotion through the media that THE ORGANIZER -without limitation- considers. For this purpose, the winner by accepting the prize automatically authorizes the ORGANIZER to publish their personal data including the image in order to make known to other participants and the general public who have been the winner.


8.2. Participants and particularly the winner authorizes, by the mere fact of participating, the ORGANIZER to reproduce, use and disseminate their name, surname, their image that appears in photography and video, in any edition, modification or advertising and/or promotional activity that is related to this Promotion, all in any medium (including but not limited to, exploitation through the press, radio or television, Internet and Internet for mobile telephony, social networks, without any remuneration or benefit whatsoever, except for the delivery of the prize won in accordance with these rules; social networks) without such activities conferring them the right to any remuneration or benefit whatsoever, with the exception of the delivery of the prize won in accordance with these rules. Participants undertake to be the authors of their own photographs.

8.3. The user who participates expressly assumes any liability incurred with third parties for the creation and publication of the photograph and/or text to participate in the promotion, especially in relation to intellectual property rights and/or image rights that may correspond to third parties who appear in the texts or in the photograph without their express consent, exempting in all cases the ORGANIZER as well as the collaborating companies from any claim in this regard.


9.- Data protection.

9.1. The data of participants in the PROMOTION will be processed in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, Organic Law 3/2018 and Organic Law 7/2021.


9.2. Responsible: The data provided when participating in the Promotion will be processed by STAYFORLONG SL.


9.3. Purpose: The purpose of the processing is to promote the products and services of STAYFORLONG SL, which can be consulted at www.stayforlong.com, among the participants in the same.


For these purposes, by participating in the Promotion, the participant expressly consents to the processing of their data for the purpose of sending them commercial and advertising information, of a general nature or adapted to their personal characteristics in accordance with their interests, by means of the creation of a commercial profile based on the information provided and by means of automated processing, on the products and services of Stayforlong SL, by post, e-mail, SMS, or any other equivalent means of electronic communication.


In addition, your data will be used for the purpose of managing your participation in the Promotion.


Your personal data will be kept for as long as there is a mutual interest in maintaining the purpose of the processing, or when you exercise your right of deletion, cancellation or opposition.


9.4. Legitimation: The legitimation for the processing of your data is the participation in the Promotion which entails your express consent given for the purposes indicated. The participant may revoke the consent given at any time, without the need to justify their decision, simply by communicating this by any means to Stayforlong Sl by sending an email to marketing@stayforlong.com. In any case, participants are informed that the revocation of their consent during the competition will make it impossible for them to continue participating in the competition.


9.5. Recipients: No transfer of data to third parties is foreseen, except with the express authorisation of Stayforlong SL.


9.6. Rights: The PARTICIPANT may exercise their rights of access, rectification, suppression and opposition of their data at any time. In certain circumstances, the interested parties may request the limitation of the processing of their data, in which case we will only keep them for the exercise or defense of claims.

Where technically possible, the data subject may request the portability of his or her data to another data controller.


Such rights may be exercised by each PARTICIPANT, indicating the request in which the request is made, in the following ways:

  1. By means of a written and signed request addressed to Stayforlong SL, Ronda Sant Pere 17, third floor, Ref. L.O.P:D., enclosing a photocopy of the applicant's ID card;
  2. Sending the application together with a photocopy and/or scanned copy of the applicant's ID card to the e-mail address marketing@stayforlong.com.


Likewise, the PARTICIPANT must inform Stayforlong of any modification of the personal data provided by virtue of this document.


10. Modifications and/or annexes.

10.1. the ORGANIZER of this promotion, reserves the right to make changes that result in the good end of the promotion, modify, extend and introduce annexes relating to the conditions of this promotion at any time and even its possible cancellation, cancellation or suspension, before the closing date of the campaign, pledging to notify in advance the new rules, conditions or if the final cancellation.


11.- Reservation of rights.

11.1. Participation in the promotion implies express and unreserved acceptance of these terms and conditions.


11.2. Failure to comply with any of these rules by the participant will result in immediate disqualification.


12.- Acceptance of the terms and conditions.

12.1. These Conditions of the Promotion are governed by Spanish Legislation.


12.2. Any litigation, discrepancy, question or claim resulting from the execution or interpretation of these Rules and Conditions shall be resolved by the Courts and Tribunals of the province of Barcelona, Spain.


12.3. Miscellaneous: In the event of any possible mis-interpretation of these Rules and Conditions, the Spanish version shall prevail.


ANNEXES:

The ORGANIZER shall not be responsible for circumstances that prevent the enjoyment of the Prize in the event of force majeure or fortuitous event, or for causes that are not attributable to it or that are beyond the control of the ORGANIZER (for example, in Prizes consisting of travel, flight cancellations, lack of valid personal documentation for travel, etc.). In any case, the assumptions previously established in the Terms and Conditions of the portal www.stayforlong.com shall apply.